Delivery Information
We want your shopping experience with us to be as smooth as possible. Here’s everything you need to know about delivery:
What is the delivery time & cost?
We offer fast and reliable delivery options. Delivery times vary depending on your location, but typically range from 3-6 business days within the UK. International delivery may take a bit longer. Shipping costs are calculated at checkout based on your delivery address and the size of your order.
How do I check my order or delivery status?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to track your package in real-time. Alternatively, log into your account on our website to view the status of your order.
If I missed the delivery of my package, can I book a redelivery?
If you missed the delivery, don’t worry! You can usually reschedule a redelivery through the courier’s website. Simply follow the instructions in the delivery attempt notice left by the courier. If you need further assistance, contact our support team at support@nokurai.com.
What should I do if I received the wrong product?
We’re sorry for the mix-up! If you received the wrong item, please reach out to our customer support team at support@nokurai.com within 7 days of receiving your order. We’ll arrange a return or exchange, and get you the correct product as quickly as possible.
Why can’t you ship my order?
There may be several reasons we’re unable to ship your order, including payment issues, stock unavailability, or delivery restrictions in your region. If this happens, we’ll notify you as soon as possible and offer a solution. For further questions, please contact our customer support.
What should I do if I haven't received my package?
If you haven’t received your package by the expected delivery date, first check your tracking number for any updates. If the tracking status shows it’s been delivered but you haven’t received it, please check with your local postal service or courier. If you’re still having issues, contact us at support@nokurai.com and we’ll assist you in resolving the issue.